Terms of Service

1. Acceptance of Terms

By accessing or using VitaMend, whether as a donor, healthcare volunteer, or receiving clinic representative, you agree to be bound by these Terms of Service. If you do not agree with these terms, you must not use the platform.

2. Acceptable Use and Eligibility

Users must be at least 18 years old to register an account or submit donations. Receiving institutions must be registered non-profit health organizations, charitable dispensaries, or certified community healthcare centers holding appropriate local health operational permissions.

3. Medicine Donation Requirements

All medicines submitted for redistribution through VitaMend must strictly satisfy the following criteria:

• Original Intact Packaging: Medicines must be sealed in their original manufacturer blister strips, bottles, or foil packs with intact safety seals.
• Shelf-Life Requirement: Medicines must have a minimum of 60 days remaining before the printed expiration date at the time of donation intake.
• Legible Packaging: Batch numbers, expiry dates, and manufacturer names must be clearly readable on the physical packaging.
• Non-Controlled Substances: We strictly prohibit narcotics, Schedule X/H1 psychotropic substances, cold-chain temperature-sensitive biologics without documented cold logs, opened syrups, and loose unsealed tablets.

4. Prohibited Activities

Users may not:

• Sell, trade, or commercially monetize medicines obtained through the platform.
• Submit counterfeit, adulterated, expired, or recalled pharmaceutical products.
• Upload misleading, altered, or fraudulent packaging photographs.
• Directly distribute prescription medicines to individuals without a valid medical prescription from a licensed healthcare practitioner.

5. Verification and Safety Limitations

Our optical character recognition (OCR) pipeline assists staff by reading text from packaging photographs. Automated checks are screening aids only. Every item must be inspected in person by qualified personnel prior to dispensing. VitaMend makes no warranty, express or implied, regarding pharmaceutical efficacy or storage history prior to donation intake.

6. Limitation of Liability

To the maximum extent permitted by applicable law, VitaMend, its founders, volunteers, and partners shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform, donation processing, delivery logistics, or third-party administration of medicines.

7. Contact Information

For legal inquiries, partnership requests, or operational questions:

Email: contact@vitamend.in